Is Hosted a way to go for the ROI conscious?

The dilemma of choosing between Hosted and a Premise-based solution becomes even more difficult when the ROI calculations are taken into consideration. Why should ROI calculations be so difficult? Well it’s often due to soft costs that are not considered in the initial consideration that can make such a big difference. The first costs that need to be indentified are the hard costs such as the hardware, licensing, ongoing support and professional services of the premise deployment, versus the monthly fee for the hosted solution.

How will a new era of online music services impact the business world?

As cloud computing matures, different approaches are evolving regarding how applications use cloud-based resources. Each approach has its merits and reflects the characteristics of the application to which cloud computing is being applied. Lately, the migration of music services to the cloud has been gaining a lot of media attention. This is an application that is used by most people and it’s interesting to see the industry giants moving to their corners. There’s Google with their fully cloud-based solution and of course Apple with a hybrid approach using the cloud as a linkage between user’s devices.

How Apple's iCloud announcement will impact the contact centre

The announcement this week by Apple of their cloud-based services only further cements the significant position that cloud computing already has in today’s IT landscape. While the announcement in itself may not affect our industry directly, its impact will be quite profound.

A Cloud Solution – How much do you really know?

As individuals, our greatest fear is the unknown. We all try to eliminate risk and take precautionary steps everyday to minimize the effect of being blindsided by the unexpected. Stockbrokers hedge, football teams have reserves, and we all have insurance.