Hosted Contact Centre Software

Contact Point, powered by Premier Technologies, is a hosted software solution for contact centres.

Contact Point includes all the features you need to run your contact centre effectively and efficiently. Inbound contact centres can benefit from Contact Point's sophisticated ACD and IVR capabilities, ensuring your callers reach the right agent first time every time. Outbound contact centres will benefit from Contact Point's advanced predictive dialler technology, improving agent productivity by only connecting agents to real live people. And regardless of whether your contact centre is inbound, outbound or blended, Contact Point's quality assurance and workforce management features will assist supervisors and managers to run the contact centre effectively.

Contact Point offers solutions to some of the most pressing problems faced by contact centres today. Explore the problems we solve.

Hosted contact centre software offers long-term savings of up to 45% over similar on-site solutions. Discover the other benefits of hosted contact centre software.

Contact Point offers a comprehensive suite of features. Find out why we think Contact Point is the best hosted contact centre software on the market today.