Premier Technologies (Premier), a leading Australian supplier of contact centre solutions, has announced that Multidirect, an Australian call centre operator providing telemarketing services to Australian charities since 1992, has chosen to implement the Premier Contact Point® hosted contact centre solution in its call centres throughout Western Australia.

How will a new era of online music services impact the business world?

As cloud computing matures, different approaches are evolving regarding how applications use cloud-based resources. Each approach has its merits and reflects the characteristics of the application to which cloud computing is being applied. Lately, the migration of music services to the cloud has been gaining a lot of media attention. This is an application that is used by most people and it’s interesting to see the industry giants moving to their corners. There’s Google with their fully cloud-based solution and of course Apple with a hybrid approach using the cloud as a linkage between user’s devices.