Premier Grows its Hosted Contact Centre Solution Team

Premier Technologies, leading provider of hosted contact centre solutions (Premier Contact Point), has appointed Silvio Marusic to its expanding sales team.

 

“Premier has been developing business solutions to deliver successful customer interactions in the contact centre environment for the past 24 years,” said Premier Technologies CEO, Fausto Marasco. “We are delighted that Silvio, with his wealth of experience in the contact centre industry, has joined our hosted contact centre team as the market demand for our highly specialised and reliable technology continues to grow.”

Based in Melbourne, Silvio takes on the role of Business Development Manager. He has been involved with the industry since the early 1990s, having commenced his career as a developer for one of the market’s first ACDs (Automatic Call Distributors). Silvio has been the Asia Pacific Delivery Manager, Telecommunications Systems, for Ericsson, and as Business Development Manager for Ascend Communications and Lucent Technologies. Most recently he was Senior Sales Consultant with Alcatel-Lucent.

“I was impressed with the obvious commitment of the sales team to delivering high-value, ease of use hosted solutions to contact centres as well as the expertise of the development team in the Premier Contact Point market offering,” said Silvio. He is confident that his experience and expertise will contribute to Premier’s ongoing success.

Silvio will be responsible for promoting Premier’s hosted contact centre offering, as well as identifying a diverse range of strategies and solutions to solve business challenges. “We welcome Silvio to our team. His extensive experience and strong motivation to respond to customer challenges are vital in our success in growing the awareness of our hosted services to contact centres,” concluded Marasco.