Problems We Solve

Today's contact centres face a variety of different challenges to remain viable, as margins narrow, costs increase and contact centre managers are frequently expected to develop their contact centre into a bona fide profit centre.

Here are the ways in which Contact Point can solve some of the most common problems facing contact centres today.

"My costs are too high"

Controlling costs is a critical element of maintaining contact centre profitability. Contact Point is able to help you reduce your costs in several ways.

• Contact Point requires no on-site servers or software licence fees, reducing your capital costs.
• Eliminating on-site servers reduces your dependence on on-site IT expertise.
• A pay-as-you-go per-seat subscription pricing model allows you to more easily control your operating costs.
• You can avoid paying for idle system capacity by scaling your number of seats up or down as you desire.

Research by the Yankee Group shows that hosted contact centre software can save you up to 45% when compared to a similar traditional on-premise solution.

"My workloads are variable"

With a traditional on-premise solution, if you are running at near-capacity already, hiring extra staff to cater for short-term demand could require an expensive upgrade to the servers running your contact centre software. With Contact Point, all you need to do is supply a phone, a computer with a broadband connection, and an agent—we do the rest.

And then, if your business levels go back down to normal, you can reduce your capacity just as quickly as you expanded it.

With our pay-as-you-go per-seat subscription pricing, determining the impact of these changes on your bottom line couldn't be easier.

"My technology is inflexible"

New products or features are being developed all the time, but with an on-premise software solution you might have to wait months or even years to gain the benefits as you await a new release version. With Contact Point, new features are added as and when they become available, allowing you to increase your flexibility and capabilities whenever you desire.

And, because we invest heavily in research and development, you can be assured that Contact Point will always be on the cutting edge of contact centre technology.

"I can't afford top-shelf technology"

If you have a small or medium-sized business and you can't afford the six-figure setup costs typical of a robust on-premise system, Contact Point can bring those costs back within reach.

Normally, the kind of technology employed by Contact Point is only available to businesses with the deepest of pockets. But, because Contact Point is run on our servers and is available to any business, all the costs associated with setting up individual on-premise solutions are shared amongst every Contact Point client, making it easier, simpler and less expensive to gain access to a robust and secure system that is tested by thousands of inbound and outbound calls each and every day.

"I'm outgrowing my technology"

If your business is growing, you know just how painful that growth can sometimes be. Solutions that once worked flawlessly for a company of just a few people become inefficient, ineffective, and cumbersome when applied to a few dozen employees.

Contact Point is one solution that will grow with you regardless of size. Whether your contact centre numbers five seats or five hundred, Contact Point can handle an implementation of any size with ease.

"It's difficult to coordinate my different sites"

Whether you are working with home-based agents, with multiple centres in different time zones, or even with centres overseas, Contact Point can assist you to manage workloads and agent numbers effectively.

Contact Point's simple yet powerful workforce management tools make it easy to understand your own workforce dynamics, enabling you to find gains in productivity as your agents are more productively employed doing the tasks that matter.

Read more about the benefits of hosted contact centre software.

Or, learn about why we believe Contact Point is the best hosted contact centre software on the market today.

If you like what you've seen so far, why not ask us for a free consultation or a free quote?