Should I Go Hosted?

The 1980s saw contact centres servicing customers via fixed line telephones. The 1990s contact centres offered more communication channels - adding the mobile phone, chat and email as new communication avenues to meet different customer profiles. Today, the cloud serves as the platform to embrace the evolving multi channel communication mediums demanded by customers including Facebook and Twitter.

Premier Contact Point delivers a hosted contact centre suite, including Outbound, Inbound and Blended traffic in any medium such as Voice, Email, Web Chat. We then use web-based technology to give you distributed access to a centralised resource from anywhere, under your complete control.

Being a customisable, modular system, our Premier Contact Point specialists will recommend for you only the components that best fit your business needs. One of the problems with premise-based software solutions is that upgrading to a new release version may take months, and you’re unable to reap the benefits of new features. With Premier Contact Point, new features are added when they become available, with no additional cost or effort on your part. And, because we invest so heavily in research and development, you can be assured that Premier Contact Point will always be on the cutting edge of contact-centre technology.

“By 2012, 65% of support conversations will happen in the cloud and by 2013 at least 75% of customer service centres will use some SaaS application.” Gartner