Outsourcers

Contact centre outsourcers understand better than most organisations the costs associated with the fluctuations involved in both inbound and outbound contact centre activity. Servicing a variety of organisations outsourcing their customer relationship needs, workloads vary daily as the outsourcers undertake inbound response handling, outbound telemarketing and telesales campaigns, help desk and information services, overflow and out of hours call handling.

Modular Approach Based on Client Needs

Premier Contact Point is ideally suited to contact centre outsourcers. Premier Contact Point offers the flexibility and agility to respond immediately to their customers’ business needs without the steep investment that would be required to ensure there is enough on-premise equipment and associated maintenance and licensing costs to service periodic peak activity.

With Premier Contact Point, the outsourcer simply needs to supply a phone, a computer with a broadband connection, and an agent – we do the rest. Expanding and reducing capacity to coordinate with the rises and falls of the outsourcer’s customers’ business levels is simple and fast.

No Capital Costs

Unlike an on-premise solution, Premier Contact Point means that there are no capital costs associated with setting up hosted contact centre software. There is no need to invest in expensive servers (or the space to run them), all that is needed is a computer with a broadband connection, a phone, and an agent to make or answer the calls. The outsourcer also avoids hefty software licence fees, paying instead a monthly per-seat subscription fee to access the software, with the ability to alter the monthly per-seat subscription to meet the fluctuating demands of the various projects being undertaken.

Scalability & Flexibility

Beyond the cost savings, Premier Contact Point hosted contact centre software offers the scalability that an organisation needs as it grows without needing to take out loans or overdrafts. Assisting with control of operational costs, you can also reduce the required per-seat subscription during quieter activity periods.