No Additional IT

Premise-based solutions upgrades are never free - even if the new software is provided at a zero cost as part of the maintenance agreement. Upgrades need new servers and all of the supporting software, not on the contract, has to be upgraded at the same time. The time and cost of the technical staff required to plan, build and rollout the new releases need to be factored in to the operational costs of your contact centre.

With PCP implemented in your organisation, all upgrades are our responsibility and are provided as part of the service. There are no hidden costs as customers only pay the price per seat, which includes upgrades. Because there’s no need to install complex software, purchase expensive hardware, roll out software patches, or handle server downtime, all the hard work is handled by us, providing you with a smooth, efficient service!

Still curious? Ask us for some more information!