Increased Security

Opting for a Premier Contact Point hosted solution affords you enterprise-level security for all facets of your contact centre operations - whether you have five agents or 500 agents. Premier Contact Point handles all your security and stability needs on behalf of your business.

On-premise solutions cannot offer large companies and organisations with satellite offices, such as financial and health care institutions, the government regulated requirements when it comes to business transparency and data privacy. Premier Contact Point provides secure and remote storage and file backups, as well as being able to handle multisource and multisite installations. By nature, they are “virtual”, giving them full visibility and the ability to identify spikes in traffic and bottlenecks.

In the event of a power outage, Premier Contact Point provides built-in redundancy, and calls can be rerouted to another facility. In the unusual event that your employees cannot make it into work due to extreme conditions or some other issue, calls can even be rerouted to their personal home and/or mobile phones.

Interested? Let us know.