Financial Benefits of Hosted Contact Centre Software

Opting for hosted contact centre software over a traditional on-premise solution will help you to control your costs in several ways.

No Capital Costs

Unlike an on-premise solution, there are no capital costs associated with setting up hosted contact centre software. You don't need to buy expensive servers (or the space to run them), all you need is a computer with a broadband connection, a phone, and an agent to make or answer the calls.

You also avoid hefty software licence fees, paying instead a monthly per-seat subscription fee to access the software.

It's that simple.

Predictable Operating Costs

An upsurge in calls can easily mean a corresponding upsurge in costs if you exceed the capacity of your on-premise solution. Unless you have some room in your budget, that can lead to some serious problems as you fight to bring your budget back under control.

Because Contact Point offers a pay-as-you-go model with a per-seat cost, a change in your operational parameters is easy to cost and easy to plan for. And because Contact Point is rapidly scalable, it's easy to execute as well.

Leaner Operating Costs

If your business experiences peaks and troughs in demand, installing any on-premise system requires that you provide sufficient capacity for the peak level of demand. When demand drops, that capacity sits idle, costing money in maintenance and real estate.

With a hosted solution, you need only deploy enough capacity to meet current demand, meaning you are no longer paying for excess capacity that isn't required.

Lower Lifetime Costs

The cost savings outlined above, in combination with further savings associated with no longer needing to maintain servers, can quickly add up. In a 2006 study, the Yankee Group compared the total cost of ownership for on-premise solutions and hosted solutions. Taking into account the costs of deployment, hardware, software, installation, maintenance and ongoing support, they projected that for otherwise-identical solutions, over three years a hosted solution would provide cost savings of between 28-45%.

Check out the operational benefits of hosted contact centre software.

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